Doorstep Deliveries

You can download the app by searching for Isle of Man Creamery in your app store or using the links on our website 

Setting customers up for app access is a manual process which involves a customer services adviser going into a system and enabling access to the app and sending a password. 

As the app has just launched, it may take a little longer to receive your password. Once demand has died down, passwords will be sent a lot sooner.

To add an item to your regular delivery:

• Select 'Repeat Items' in the app menu
• Click the 'Add Repeat Item' button at the bottom of the screen 
• Search for products or browse the categories to select the products you would like 
• Click 'Add' and the date you would like the delivery of that item to start 
• Add as many of the item as you require on each of your delivery days using the plus and minus buttons 

If you would like to remove an item as a one-off to your regular delivery, simply:

• Go to 'Orders' in the app menu
• Go to the date you would like to remove items
• Fine the item and click the minus button to remove
• Go to your 'Basket' and 'Checkout'

Your item will then be removed on your specified day 

If you would like to add an item as a one-off to your regular delivery, simply:

• Go to 'Orders' in the app menu
• Go to the date you would like to items added
• Search for the item and add as many as you would like 
• Go to your 'Basket' and 'Checkout'

Your item will then be delivered on your specified day 

Simple fill in your details in the 'Existing customer' section of of our website (www.isleofmancreamery.com) and we will enable your account for web access. 

You'll be sent an email with a password which you can then use to log into your account using the email your provided. 

If you are new to doorstep delivery, simply choose the option for new customers on our website (www.isleofmancreamery.com/delivery) and fill in your details. 

Our customer service team will then set up your new account and enable it for app access.

Once you have downloaded the app you will be able to add in a regular delivery by selecting 'Repeat items' in the menu and adding the items you require on each delivery day. You can then amend your deliveries quickly and easily by using the 'Orders' option in the app menu

Isle of Man Creamery Doorstep Delivery is a free service! All we ask is that you have a regular weekly delivery from us and there is no delivery charge! 

We offer multiple convenient payment options: pay online through our secure portal, set up a direct debit for hassle-free recurring payments, choose e-billing for paperless statements, or request a traditional invoice if preferred.

If you need to skip a delivery it's simple to remove the items for a specific day through our Doorstep Delivery app. Simply go to the orders page in the navigation at the bottom of the app and remove any items on the day you want to cancel. 

Alternatively, if you are going on holiday and need a longer delivery break, you can set your holiday stop on the app by choosing 'Account' and the 'Holidays' and entering the dates you will be away.